For plumbers and heating engineers
Your website and your back office, set up for you.
We rebuild your website from your own: your name, colours, services and photos, with a clear page for each kind of work and a quote request form with room for photos of the problem. Behind it sits the back office: enquiries and call-outs, quotes, the engineers' week, yearly service reminders, invoices, and your registrations and tickets kept in date. No setup fees, and your first month is free.
Your free first month starts when you join: we save your card, but nothing is charged until day 30, and you can cancel before then.
A day in the work
How it helps, job by job
A customer reports a leak
They send a request from your website saying what is wrong, how urgent it is and with a photo. It lands in your enquiries with the urgent ones first, and you turn it into a job for an engineer.
A new bathroom is priced
You send a quote with the labour, the parts and taking the old suite away on their own lines. The customer accepts it online, with a deposit and stages set out if you want them.
A yearly service comes round
Each customer's yearly visit is booked ahead on the month you choose, as a job on the engineers' week. A reminder email goes to the customer only if you switch it on.
A client asks for your paperwork
Your registrations, insurance and your engineers' tickets are in one register with their renewal dates, ready to send when someone asks.
What you get
Made for plumbers and heating engineers
For plumbing and heating businesses, from general plumbing and leaks to heating, bathrooms and heat pumps.
A better website, built from your ownIncluded
Your name, colours, logo, services and facts, rewritten so it reads well and works properly on a phone.
A page for each kind of workIncluded
Heating, bathrooms, leaks, general plumbing and the rest: a page for each service you actually offer, and nothing you do not.
Quote requests with photosIncluded
Customers say what is wrong and how urgent it is, and can add photos of the problem. Every request is emailed to you.
Quotes and invoicesIncluded
Professional quotes your customer can accept online, and invoices with PDFs.
Jobs and call-outsIncluded
The engineers' week on one board, with call-outs slotted in and each job's sheet on the engineer's phone.
Service remindersIncluded
Each customer's yearly service visit booked ahead on the month you choose, with a reminder email only if you switch it on.
Registration and certificate remindersIncluded
Reminders before the registrations, tickets and insurance you hold run out. We do not tell you which ones apply to your work.
Tender alerts for heating and plumbing workIncluded
Public contracts near you for heating and plumbing repairs and servicing, as a paid extra.
Lead generationIncluded
Finding the letting agents, housing associations, property managers and schools near you that use a plumber, and writing to them by email or letter you approve first.
Everything in your back office
- Visit booking: customers book a service or a quote visit from the times you offer, with a confirmation and a reminder sent for them.
- Enquiries and inbox: every enquiry in one inbox, with a reply drafted for you to check and send.
- Quotes and e-sign: quotes in your branding that customers accept and sign online.
- Jobs, call-outs and risk assessments: the engineers' week with call-outs slotted in, each job's sheet and risk assessment, and the photos and sign-off it needs.
- Invoices and chasing: invoices that customers pay by card, with polite reminders sent for you.
- Review requestsPaid add-on: a review request after every job, so more happy customers leave one.
- Email newsletters: a newsletter in your own branding each month, written for you to approve.
- Leaflets and flyers: leaflets, flyers and van signs in your branding, ready to print.
- Xero or QuickBooksPaid add-on: your invoices and payments sent to Xero or QuickBooks Online, with month-end checks.
- Card payments: card payments into your own Stripe account, from the pay link on each invoice.
- TendersPaid add-on: alerts for council and public tenders near you, with answers drafted from your own facts.
- Finding commercial work: a finder for the local businesses that may need you, with letters and emails you read and approve first, and anyone who says stop never contacted again.
- Service reminders: each customer's yearly service visit booked ahead on the month you choose, with a reminder email only if you switch it on.
- Stage payments: a deposit, stages and a retention on a big job's quote, each invoiced from the accepted quote.
- Time on jobs and job costing: your team clock on and off each job from their phone, with weekly timesheets for payroll and what each job cost against what it earned.
- Texts to customersComing soon: on our way, job finished and appointment reminder texts, sent only to customers who agreed to them, with STOP always honoured.
- Move from another app: your customers, price list, open quotes and upcoming jobs brought across from Jobber, Tradify, ServiceM8 or a spreadsheet, each row checked before it is added.
- Set up for you: your back office filled in before you start from your website, Companies House and your answers (business details, team, services and prices), each marked for you to check, and nothing used until you confirm it.
- Registrations and tickets: your firm's registrations and each engineer's tickets and certificates, with a reminder before any expires.
- Insurance, kit and renewals: your insurance and registrations and your test equipment checks kept in date, ready when a landlord, a council or a client asks.
- Staff checks: each person's checks, qualifications and first aid with expiry dates, and a reminder before anything lapses.
- Staff courses: short courses that teach your team your own policies, with a quiz and a certificate.
- Maintenance and safety checks: repairs reported with photos, and the regular fire, first aid and equipment checks reminded when they are due.
- Visitor sign-in: a QR poster at the door: visitors and contractors sign in and out on their phone, with an evacuation list ready.
- Planner: the day, week and month at a glance, with clashes shown before they happen.
- Day sheets: a day sheet for each engineer, in the order of the day's jobs.
- Customer portal: a page where each customer sees their quotes, invoices and documents.
- Email signatures: matching email signatures for everyone on the team.
- Team leave: holiday and time off requested, approved and shown on the calendar.
- Recruitment: vacancies on your careers page, applicants from first contact to hired, and the checks a role needs before day one.
- Appraisals: probation reviews and yearly appraisals, signed by both people and kept confidential.
- Meetings and minutes: team meetings and toolbox talks with agendas, minutes and actions that become tasks.
- Staff surveys: anonymous staff surveys, with results shown only in groups of five or more.
- Reports and daily digest: a short daily email of what came in, what is due and what is overdue.
- Social postsComing soon: pictures and posts for Facebook and Instagram, written for you to approve.
One entry point
What we replace
Most trade businesses cobble together several tools. We bring them into one platform and we do all the setup.
- A website builder such as Squarespace or Wix
- Separate quoting and invoicing tools
- Spreadsheets for jobs, call-outs and service dates
- A paper diary for yearly services
- Separate review tools
No setup fees
We set it up for you
All the connections are set up for you, with no setup fees. Each one is marked Included, On request or Coming soon, and we do not give dates.
Your website and hostingIncluded
Built from your own details and hosted for you.
Your emailOn request
Set up on Google (Gmail or Workspace), or alongside the email you already use, then connected so your quotes, invoices and confirmations go out from your own address.
Your payments through StripeIncluded
Customers pay by card from the pay link on each invoice, into your own Stripe account, and the money lands against the right invoice.
Your Google Business ProfileIncluded
Your Google reviews show on your website and you ask customers for a review with one click. Keeping your profile up to date for you is coming soon, once Google approves our connection.
Your accounting packageIncluded
Xero or QuickBooks Online, with invoices and payments carried across. Sage and FreeAgent are coming soon.
Customer portalsIncluded
Your customers can view and download their quotes, invoices and account statements.
Your calendarIncluded
Link any calendar, and keep your jobs and bookings in step with Google Calendar, Apple iCloud or Outlook (Microsoft 365), in both directions.
Your social mediaComing soon
Facebook, Instagram and Google Business Profile where they suit your trade. Upload a couple of pictures and we take care of the posting so your marketing stays consistent. We are waiting for Meta and Google to approve our connections.
Google Ads and Facebook AdsComing soon
We link into your accounts, watch the results and adjust the campaigns, so you are not guessing or paying another company. Google Analytics, Search Console and Merchant Center follow. We are waiting for Google and Meta to approve our connections.
Price
No setup fees, no hidden costs. Your first month is free.
We do the setup for you. You pay one monthly or yearly price for your website, and nothing more unless you choose an extra. We save your card when you start, but nothing is charged until the free month is over, and you can cancel before then and pay nothing.
The price depends on your trade. Each trade's price is on the pricing page, or ask us.
- PlumbersPrice on request
- No setup fees
- Card saved, nothing charged until the free month is over
- Cancel before then and pay nothing
- Add or remove extras any time